Terms and Conditions
Dear Client, please take a moment to read the Terms and Conditions:
Once you have booked an appointment and paid the booking fee for any cosmetic procedure including semi-permanent makeup, we consider that you have read through our 'Contraindication' section of the website and our Terms and Conditions and have ensured you are suitable for treatment. Once paid the booking fee is non-refundable. If you are not sure that you are a suitable candidate for the treatment you are more than welcome to book a consultation appointment which is free of charge.
I would like to give all my clients full attention and the best quality service. Please book your appointment in advance so that I may secure preferred time for your treatment.
The online booking system allows convenient online scheduling. However, for permanent make-up the patch test is advised, therefore if you book your appointment online please ensure to book a consultation at least 24 hours before the treatment appointment.
A sensitivity patch test is an option offered to all new clients. This has to be done at least 24 hours before the appointment date. However if you wish to not have this done, you can sign a waiver and therefore release the spmu artist from liability if you develop an allergic reaction to the pigment or any of the products used.
If you decide to continue with the permanent make-up treatment you agree to pay a Non-Refundable Booking Fee of £40 to secure an appointment. Booking fee is payable prior to the treatment, either during the consultation or via the online booking system. The Booking Fee is accounted towards your treatment price. Booking Fee can be paid by bank transfer or by credit or debit card. The Booking Fee may be transferred to another available date when you give at least 48 hours notice before the scheduled appointment. In case of cancelling, rescheduling in less than 48 hours or not showing up to a booked appointment a new Booking Fee must be paid when rebooking an appointment.
Reschedule / Cancellation
Please note that the booking fee is non-refundable in the event of treatment cancellation. If you reschedule your appointment at least 48 hours before treatment, then the Booking Fee can be transferred across to your next treatment. If you reschedule in less than 48 hours, you lose your booking fee, and you will need to pay it again when making your next appointment. Being late more than 15 minutes to the appointment will result in cancellation of that appointment. Reschedule/Cancellation can be done by clicking on the CHANGE/CANCEL button in your appointment confirmation email or by contacting us via our telephone number - even out of hours, text message or voicemail are fine (07853592509).
Touch up Appointment
First Touch-up appointment is free within 3 months from the initial permanent makeup treatment. 48 hours rescheduling policy is in place. Cancelling or rescheduling in less than 48 hours means you lose your free touch up appointment. Not showing up to your appointment means you lose your free touch up appointment.
Colour Boost Appointment
Any appointment made between 3-18 months time after the initial treatment is payable as a Colour Boost. This applies only to clients who have had initial treatment at Puella Beauty
Prices on applications done by another technician will be given at consultation after assessment of existing shape and colour. There is no guarantee that correctional work after other technicians will only require one treatment.
Permanent make-up fades over time. You should expect to come back for a maintenance refresher visit approximately every 12 – 18 months. Some factors will cause fading of your permanent make-up more quickly. These factors include:
- Sunbathing or Sunbeds
- Using Retin-A cosmetics or containing AHA’s, Glycolic acid or Vitamin A
- Excessively oily skin
- Microdermabrasion, chemical peels or any exfoliating treatments
Contraindications for Permanent Makeup
It is extremely important to review this list prior to booking any permanent makeup procedures. At Puella Beauty, customers' safety and a perfect result are our priorities. Customers who have any of these listed contraindications are not a candidate for permanent makeup procedure.
- UNDER 18 YEARS-OLD
- PREGNANT OR NURSING
- SCAR HEAVILY OR KELOID WHEN INJURED
- SKIN DISEASES SUCH AS: PSORIASIS, ECZEMA, UNDIAGNOSED RASHES AND BLISTERS
- CURRENTLY ON ANTICOAGULATION, BLOOD-THINNING MEDICATION (e.g. ASPIRIN OR RELATED)
- HIGH BLOOD PRESSURE OR HEART CONDITION
- BLOOD DISORDER SUCH AS HAEMOPHILIA, ANAEMIA, SICKLE CELL ANAEMIA AND PLATELET DISORDERS
- MITRAL VALVE PROLAPSE, ARTIFICIAL HEART VALVES OR ARTIFICIAL JOINTS, OR ANY PERSON THAT REQUIRES PROPHYLACTIC ANTIBIOTICS BEFORE DENTAL OR OTHER PROCEDURES
- UNDERGOING RADIATION THERAPY/CHEMOTHERAPY
- FAINTING ATTACKS
- HERPES SIMPLEX. PEOPLE WHO GET FEVER BLISTERS AND/OR COLD SORES MAY EXPERIENCE AN OUTBREAK AFTER PROCEDURES. IT IS IMPERATIVE THAT YOU DISCUSS THE PROCEDURE WITH YOUR PHYSICIAN BEFORE THE PROCEDURE AND RECEIVE PROPER INSTRUCTION HOW TO PREVENT AN OUTBREAK POST PROCEDURE.
- ALLERGIC TO MAKEUP AND COLOURS, OR EASILY TRIGGER POST INFLAMMATORY HYPER-PIGMENTATION
- AUTO-IMMUNE DISEASE
- CURRENTLY ON: STEROIDS, ACCUTANE, RETIN-A
- INFECTION DISEASE
- HIV POSITIVE
- VENEREAL DISEASE
- IRON DEFICIENT
- GLAUCOMA (PERMANENT EYELINER NOT ALLOWED)
- EYE DISEASES, RED EYE, DRY EYE SYNDROME (PERMANENT EYELINER NOT ALLOWED)
Health and Safety
Your health is important to me, therefore I ask you to fill out a medical questionnaire at your first visit to ensure treatments are delivered safely. Please inform me if there are changes in your health conditions. I keep all your data safe and strictly confidential.
We kindly ask that you do not bring children into the salon - children will not be allowed to accompany you into the treatment rooms as it can be a hazardous environment. and the salon is not insured for supervising children. We ask this for your children's own health and safety and other clients' benefit and safety. Many clients come to relax and we want you to also relax and enjoy your treatment.
All appointments must be attended solo. I reserve the right to refuse treatment to anyone who does not attend the appointment alone. You must not be under the influence of drugs or alcohol when attending your appointment. I reserve the right to refuse treatment to anyone who demonstrates unsuitable behaviour. I reserve the right to refuse treatment to anyone whose expectations are non achievable or far from recommended by a technician(in terms of shape, colour or intensity). The minimum age for a treatment is 18 years of age. I reserve the right to refuse treatment to anyone under the age of 18, even with parental consent. I may require valid proof of identification. Anyone under the age of 16 is not permitted in the treatment room due to insurance reasons.