Introduction

At Puella Beauty Salon, we are committed to protecting the privacy and security of our clients' personal data. This Data Protection and Privacy Policy outlines how we collect, use, store, and protect personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

Information We Collect

We collect and process various types of personal information to provide our services effectively. This may include:

• Contact Information (e.g., name, email address, phone number)
• Client Health and Consent Forms (paper or digital)
• Appointment Details
• Marketing Preferences
• Communication Records
• Payment Information (handled securely through third-party processors)
• Website Usage Data (collected through cookies, as described in our Cookie Policy)

How We Use Your Information

We use your personal information for the following purposes:

• To schedule appointments and provide our services.
• To send appointment reminders and confirmations.
• To communicate with you regarding your appointments, inquiries, or requests.
• To process payments for services rendered.
• To send marketing communications if you have provided consent.
• To improve our services and website.
• To meet legal and regulatory requirements.

Data Storage and Security

We take data security seriously and have implemented measures to protect your personal information. This includes secure storage of paper consent and medical forms and encryption for digital data. Access to personal information is restricted to authorised personnel only.

Sharing Your Information

We may share your personal information with the following third parties:

• Acuity Scheduling: For appointment scheduling and management.
• MailChimp: For email marketing communications.
• Legal and Regulatory Authorities: To comply with legal obligations.

Marketing Communications

We will only send you marketing communications if you have provided explicit consent. You can opt out of these communications at any time by following the unsubscribe instructions provided in the emails or contacting us directly.

Your Rights

You have the following rights concerning your personal data:

• Access: Request access to the personal data we hold about you.
• Rectification: Request correction of inaccuracies in your data.
• Erasure: Request the deletion of your data (subject to legal requirements).
• Restriction: Request the restriction of processing in certain situations.
• Data Portability: Request a copy of your data in a commonly used format.
• Withdraw Consent: Withdraw your consent for marketing communications.

Contact Us

If you have any questions or concerns about your personal data or this policy, please contact us at: Email: info@puellabeauty.com

Changes to this Policy

We may update this Data Protection and Privacy Policy from time to time to reflect changes in legal or regulatory requirements or our business practices. Any changes will be posted on our website, and we encourage you to review this policy periodically.